Waste Disposal Brent Privacy Policy

This Privacy Policy explains how Waste Disposal Brent collects, uses, stores and shares personal data when you use our waste collection and disposal services. It applies to all Waste Disposal Brent domestic, commercial and public sector customers located within the Brent area, as well as anyone who contacts us about our services.

We are committed to protecting your privacy and handling your personal data in a transparent, fair and lawful way in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.

Who We Are And How To Contact Us

Waste Disposal Brent is the organisation responsible for determining how and why your personal data is processed. For the purposes of data protection law, we are the data controller.

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, you can contact us using the details provided on our main customer correspondence and invoices, clearly marking your communication as Data Protection Query.

Personal Data We Collect

We may collect and process the following categories of personal data about you when you access our services, contact us, or interact with us in any way:

Identity and contact details: name, title, address, email address, telephone numbers and any contact preferences you provide.

Service and account information: waste collection address, service type, booking details, service history, contract details, account numbers and billing references.

Payment information: payment method, transaction details, partial payment card details where necessary for processing, and records of payments made or refunded. We do not store full card numbers or security codes.

Communication records: emails, letters, phone call notes, online forms, messages, complaints and feedback provided to us in relation to our services.

Technical and usage data: information about how you access our online services, such as the device you use, your IP address, and basic usage statistics gathered through server logs or essential cookies.

Regulatory and compliance information: records required for legal, tax, environmental, health and safety, and regulatory reporting purposes.

How We Collect Your Data

We typically collect personal data directly from you when you:

Request a quotation, book a collection or sign up for an ongoing service.

Create or manage an account with us.

Contact us by phone, email, online form, post or in person.

Respond to a survey, take part in a promotion or provide feedback.

In some cases, we may receive personal data from third parties such as local authorities, property managers or commercial partners who arrange waste services on your behalf. In these instances, we ensure they have a lawful basis to share this information with us.

Lawful Basis For Processing

We will only process your personal data where we have a valid lawful basis under data protection law. Depending on the purpose, we rely on the following bases:

Performance of a contract: where processing your data is necessary to prepare, enter into or fulfil a contract with you, for example to provide waste collection, issue invoices and manage your account.

Legal obligation: where we need to process data to comply with a legal requirement, such as environmental regulations, health and safety laws, tax and accounting rules, and obligations to public authorities.

Legitimate interests: where processing is necessary for our genuine business interests or those of a third party, provided your interests and fundamental rights do not override those interests. This includes managing and improving our services, preventing fraud, protecting our property and staff, and keeping records of communications.

Consent: where we rely on your consent to process personal data for a specific purpose, for example certain types of marketing. When we rely on consent, you can withdraw it at any time using the contact details in this policy.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide waste disposal and related services, including scheduling collections, handling bookings and managing service changes.

To create and manage customer accounts, including verification of your identity where required.

To issue quotations, invoices, receipts and manage payments, refunds and debts.

To respond to your enquiries, complaints or service requests and to keep a record of our communications.

To manage our relationship with you, for example by notifying you of important changes to our services or this Privacy Policy.

To maintain and improve our operations, including service quality, safety, training and internal reporting.

To comply with legal, regulatory and environmental obligations, and to cooperate with competent authorities where required.

To send you information about similar services that may be of interest to you, where permitted by law and subject to your communication preferences.

Sharing Your Personal Data

We do not sell your personal data. We may share your personal data with selected third parties where necessary for the purposes set out in this policy and where we have an appropriate lawful basis. These third parties act as data processors or, in some cases, as separate data controllers.

Typical categories of data processors we use include:

IT and cloud service providers who host our systems, applications and data.

Payment processors and banking providers who facilitate transactions.

Customer service and communication platforms used to manage and respond to your queries.

Professional advisers such as accountants, auditors, lawyers and consultants.

Operational partners who support our waste collection, recycling and disposal activities.

Where we use data processors, we ensure there is a written contract in place requiring them to use your data only on our instructions, to keep it secure and to comply with data protection law.

We may also share personal data with public authorities, regulators, law enforcement agencies or courts where required by law or where necessary to protect our rights, property, staff or customers.

Data Retention

We keep personal data only for as long as is reasonably necessary for the purposes for which it was collected, including to meet any legal, regulatory, tax, accounting or reporting requirements.

In general, we retain customer account and service records for the duration of your relationship with us and for a defined period afterwards, which may be several years, depending on legal limitation periods and regulatory requirements. Financial and transactional records are typically kept for at least the minimum period required by tax and accounting laws.

When personal data is no longer required, we will delete it or anonymise it so that it can no longer be associated with you.

International Transfers

Where our service providers operate outside the United Kingdom or the European Economic Area, your personal data may be transferred to and stored in countries that have different data protection standards. When this happens, we take appropriate safeguards to ensure that your personal data remains protected, such as using standard data protection clauses approved by relevant authorities or ensuring the recipient is subject to an adequacy decision.

How We Protect Your Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include access controls, encryption or pseudonymisation where appropriate, secure storage, staff training and regular review of our security practices.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Waste Disposal Brent customers in the Brent area, and to others whose data we process where applicable. Your rights include:

Right of access: you can ask for confirmation that we process your personal data and request a copy of the data we hold about you.

Right to rectification: you can request that inaccurate or incomplete personal data is corrected or updated.

Right to erasure: in certain circumstances, you can ask us to delete your personal data, for example where it is no longer needed for the purposes for which it was collected.

Right to restrict processing: you can ask us to restrict the processing of your personal data in certain situations, such as where you contest its accuracy.

Right to data portability: you can request a copy of certain personal data in a structured, commonly used and machine readable format and have it transferred to another controller where technically feasible.

Right to object: you can object to our processing of your personal data where we rely on legitimate interests, including any direct marketing. We will stop processing unless we have compelling legitimate grounds or need the data for legal claims.

Right to withdraw consent: where we rely on your consent, you may withdraw it at any time. This will not affect the lawfulness of processing before consent was withdrawn.

To exercise any of these rights, please contact us using the details provided on your customer documentation. We may need to verify your identity before responding. There is normally no fee for exercising your rights.

Complaints

If you are unhappy with how we handle your personal data, please contact us first so we can try to resolve the issue. You also have the right to lodge a complaint with the UK data protection supervisory authority. Details of how to contact the authority are available from official government sources.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection guidance. Any significant changes will be communicated through our usual customer communication channels. The version published most recently will apply to the personal data we process.